Now, I'm not big on dieting. Exercise is something I do for fun, rather than to improve my body. But over the last few months I have lost nearly 2 stone. This is mostly from my walking to work and occasionally being too poor for food. And I have discovered something. MY CLOTHES ARE TOO BIG. I don't own a single pair of jeans that won't fall down if it wasn't for a belt. It's very frustrating.
I bet they never tell you about that when you sign up for the gym!
Monday 8 February 2010
A Reply!
Hi Ben
I’m sorry to hear that you’re having problems with the coverage.
I realise that you need to stay connected with a strong signal at all times especially when you’re at home. I understand you’re upset as you didn’t receive a reply from us for your previous email. Due to unforeseen reasons, we haven’t received any correspondence from you earlier - this is first email that we have on our records. Let me explain how I can help you to receive better signal.
You have good coverage at DE1 3BB, so you should be able to use our services without any trouble. But I note that the issue persists, though we have covered your area well. Don’t worry - I’ll help you to sort out the signal concerns. Before we try anything else, let’s give this a go on your Nokia 6500 slider.
1. Turn your phone off.
2. Take the battery out.
3. Wait for 30 seconds.
4. Put the battery back in.
5. Turn the phone back on.
This step sounds too simple, but it helps to fix a lot of things. Also it will help to refresh the connection with the network to carry out the next step. Now manually select the network on your phone using these steps.
• go to Main Menu
• select Settings
• select Phone
• select Operator selection
• select Manual. Now choose the required network from the list.
We have updated Orange as our preferred roaming and back up partner. From the list, 3 or 3G (with a home icon) is our network. Whereas, 3(2.5G) and 3(2G) and 3 is for Orange network. You can select any one of these options which gives you the best signal.
After selecting the network, check if you’re able to get an improved signal. If not then please try a Sim card swap, if you have spare 3 phone available from your friend or family. This means that you need to try your 3 Sim card in another 3 phone and also use your 3 phone with a different 3 Sim card. This will help us confirm if the phone and Sim card works fine and where exactly the fault lies.
If you don’t have a spare phone, then just call us with the results of the other checks. Depending on the fault identified, we can investigate further. If the issue is with the phone then we’ll book it for repairs. In case it is a coverage problem in your area, then we’ll escalate the matter to our next level to fix it.
But, if we’re still unable to sort this issue then we’ll definitely suggest the best available options to resolve the matter. So we need talk you for this. We tried calling you twice on 01332230660. First time, you didn’t want to speak to us and the second time we left a voicemail for you. Can I call you at your convenience? Please give me your contact number and a time when we’ll be able to discuss this.
The bill dated 22 January of £40.10 is due on 10 February. I understand your reasons to cancel the direct debit (DD), as you find it upsetting to pay for a service that you’re unable to use when needed. Please reset the DD, to save the £4 admin fee for non DD mode of payments. You can reset the DDI by calling us or via My3. In the meantime you can make the payment using the options on the back of your bill.
We want to work this for you because we’d love you to stay with us. I note that you’ve already considered cancelling your account. However, once we solve the signal issue for you, I’m sure that you will not feel the need to leave us. Give us a chance and we’re hopeful that we may be able to change things for you.
I’m sure these settings will help to get your service up and running at the earliest. If it doesn’t, just call us and we’ll take care of the rest. You can tell us what you thought about our reply by doing a quick survey – just go to http://www.three.co.uk/responsesurvey. We’d love to hear from you, and we’ll use your feedback to help improve the way we do things.
If you have any more questions, please call on either 333 (free) from any 3 mobile phone or 0843 373 3333 (national rate) from any other phone and we’ll be happy to help.
Kind regards
Seher Ahmed
3 Customer Services
The desperate pleas of the ex. Well, it's too bloody late!
I’m sorry to hear that you’re having problems with the coverage.
I realise that you need to stay connected with a strong signal at all times especially when you’re at home. I understand you’re upset as you didn’t receive a reply from us for your previous email. Due to unforeseen reasons, we haven’t received any correspondence from you earlier - this is first email that we have on our records. Let me explain how I can help you to receive better signal.
You have good coverage at DE1 3BB, so you should be able to use our services without any trouble. But I note that the issue persists, though we have covered your area well. Don’t worry - I’ll help you to sort out the signal concerns. Before we try anything else, let’s give this a go on your Nokia 6500 slider.
1. Turn your phone off.
2. Take the battery out.
3. Wait for 30 seconds.
4. Put the battery back in.
5. Turn the phone back on.
This step sounds too simple, but it helps to fix a lot of things. Also it will help to refresh the connection with the network to carry out the next step. Now manually select the network on your phone using these steps.
• go to Main Menu
• select Settings
• select Phone
• select Operator selection
• select Manual. Now choose the required network from the list.
We have updated Orange as our preferred roaming and back up partner. From the list, 3 or 3G (with a home icon) is our network. Whereas, 3(2.5G) and 3(2G) and 3 is for Orange network. You can select any one of these options which gives you the best signal.
After selecting the network, check if you’re able to get an improved signal. If not then please try a Sim card swap, if you have spare 3 phone available from your friend or family. This means that you need to try your 3 Sim card in another 3 phone and also use your 3 phone with a different 3 Sim card. This will help us confirm if the phone and Sim card works fine and where exactly the fault lies.
If you don’t have a spare phone, then just call us with the results of the other checks. Depending on the fault identified, we can investigate further. If the issue is with the phone then we’ll book it for repairs. In case it is a coverage problem in your area, then we’ll escalate the matter to our next level to fix it.
But, if we’re still unable to sort this issue then we’ll definitely suggest the best available options to resolve the matter. So we need talk you for this. We tried calling you twice on 01332230660. First time, you didn’t want to speak to us and the second time we left a voicemail for you. Can I call you at your convenience? Please give me your contact number and a time when we’ll be able to discuss this.
The bill dated 22 January of £40.10 is due on 10 February. I understand your reasons to cancel the direct debit (DD), as you find it upsetting to pay for a service that you’re unable to use when needed. Please reset the DD, to save the £4 admin fee for non DD mode of payments. You can reset the DDI by calling us or via My3. In the meantime you can make the payment using the options on the back of your bill.
We want to work this for you because we’d love you to stay with us. I note that you’ve already considered cancelling your account. However, once we solve the signal issue for you, I’m sure that you will not feel the need to leave us. Give us a chance and we’re hopeful that we may be able to change things for you.
I’m sure these settings will help to get your service up and running at the earliest. If it doesn’t, just call us and we’ll take care of the rest. You can tell us what you thought about our reply by doing a quick survey – just go to http://www.three.co.uk/responsesurvey. We’d love to hear from you, and we’ll use your feedback to help improve the way we do things.
If you have any more questions, please call on either 333 (free) from any 3 mobile phone or 0843 373 3333 (national rate) from any other phone and we’ll be happy to help.
Kind regards
Seher Ahmed
3 Customer Services
The desperate pleas of the ex. Well, it's too bloody late!
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